Fly Friendly

Fly Friendly support and FAQ

Questions, problems, or something to report? Email support@flyfriendly.site. We usually answer within 2 business days. You can write in English or Thai.

Please include your username, your phone model and system version (for example iOS 27 or Android 16), and the flight number if your question is about a flight. Never send us your password.

Frequently asked questions

I bought Pro but the app shows the free plan. How do I restore it?

  1. Make sure you are signed in to the same Fly Friendly account you used when you bought Pro.
  2. Make sure your phone uses the same Apple ID or Google account you bought it with.
  3. Open the Pro screen (Profile & settings › Subscription) and tap Restore purchases.

Still not working? Email us the date of purchase and the order number from Apple's or Google's receipt email.

How do I cancel my subscription?

Subscriptions are billed and cancelled through the store, not in Fly Friendly:

Cancel at least 24 hours before the renewal date to avoid the next charge. You keep Pro until the end of the period you paid for. Deleting the app or your account does not cancel the subscription. Refunds are handled by Apple or Google.

How does the 7-day Trip Pass work?

A Trip Pass gives you all of Pro for 7 days for one payment. It does not renew, so there is nothing to cancel, and Pro ends on its own when the 7 days are up. Flying again? Add 7 more days from the Pro screen. To get your pass on another phone, sign in to the same Fly Friendly account and tap Restore purchases. If you delete your account, the pass ends with it and unused days cannot be refunded or moved. Refunds are handled by Apple or Google.

Notifications are not arriving

  1. Allow notifications for Fly Friendly in your phone's settings (iPhone: Settings › Notifications › Fly Friendly; Android: Settings › Apps › Fly Friendly › Notifications).
  2. In Fly Friendly, check Profile & settings › Notifications: the alert type must be on. Boarding, takeoff, landing and baggage alerts come with Pro.
  3. Focus, Do Not Disturb, Low Power Mode or battery-saver settings can hold alerts back. On Android, set battery usage for Fly Friendly to “Unrestricted” if alerts arrive late.
  4. Open the app once while online, so it can register this device for alerts.
  5. For a friend's flight, tap Notify me on that flight.

Flight changes come from airline and airport data and can be late or missing. Always check the airport screens.

The flight information is different from the airport screen

Flight data comes from a third-party provider and can arrive late or differ from what the airport shows. Flights you enter by hand have no live status or alerts. Always check the airport screens before you travel. If an alert looks wrong, email us the flight number and date.

An invite link does not open the app

  • Install Fly Friendly first, sign in, then tap the link again in the message where you received it. The link does not survive the app installation.
  • If the link opens this website instead of the app, long-press it and choose to open it in Fly Friendly, or tap it from Messages, Mail or a chat app instead of typing it into the browser.
  • “This invite has expired” means its owner made a new link. Ask them to send it again.
  • To share your own link: in the Friends tab, tap the add-friend button to show your invite link.

How do I report or block someone?

  • Report: in Friends, open the person's profile and tap Report, choose a reason and send. They are not told who reported them.
  • Block: on the same profile, tap Block. You stop seeing each other's flights, they cannot find you or send you requests, and they are not told. Unblock in Profile & settings › Blocked users.
  • For anyone who is not your friend, or for anything urgent, email support@flyfriendly.site with their username and what happened. If someone is in danger, contact local emergency services first.

We review every report. Accounts that break the community rules can be suspended or closed.

Email a screenshot to support@flyfriendly.site with the time you saw it. Pro removes ads entirely.

How do I export or delete my data?

Export: Profile & settings › Export my flights (CSV). Delete: see Delete your account.

Who can see my flights?

Nobody, unless you share a flight with all friends, selected friends, or the people you fly with. Notes and booking references are never shared. Details are in the Privacy Policy.